Online Maintenance Reporting
Our system will automatically match the email or phone number you’re sending from to the details registered for your property.
If you update your email address or phone number, just let your property manager know.
QR Code Scan from your mobile phone or click the link below to go to the Bricks and Agent Maintenance reporting system.
OR
Email your maintenance request to maintenance@bricksandagent.com
SMS your maintenance requests to 0480019119 (MMS is not available with this service. Please note that the number [0480 019 119] is for lodging maintenance via SMS only and is not to be used for calls or after hours emergency. )
*For urgent property issues that occur outside of business hours (Monday to Friday, 9:00 AM – 5:00 PM excluding public holidays), please follow the guidance below to ensure timely and effective support.
URGENT REPAIRS
What is an urgent repair?
a burst water service
a blocked or broken lavatory system
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
a failure of gas, electricity or water supply to the property
a failure of any refrigerator or laundry appliance supplied with the property, or any
any fault or damage that makes the property unsafe or insecure, or is likely to
cause injury to person or property, or
a serious fault in any door, staircase, lift or other common area that prevents (or
causes undue inconvenience to) the tenant accessing or using the property.
If any of the above issues occur and your property is within a unit plan, please contact your strata management’s after-hours service which can be located within your complex, usually near the letterbox or in the lift. For all other situations, refer to the after-hours contractors listed below
Plumbing & Gas:
JML Plumbing, Gas and Roofing: (02) 6193 4089
Electrical:
Level Eletrical +Air: 02 6189 2436
Locksmith:
ASI Locksmith: (02) 6171 4000
Class Locksmiths: (02) 6280 6611
*Payment to a locksmith should a lockout situation occur where tenants lose, misplace or have keys stolen and any associated key replacements.