Maintenance Reporting & Urgent Repairs

How to Report Maintenance

Our system will automatically match the email or phone number you’re sending from to the details registered for your property.

If you update your email address or phone number, just let your property manager know.

Report Your Maintenance Request

1.Report Online

Scan the QR code using your mobile phone, or click the link below to access the Bricks and Agent Maintenance Reporting System.

2.Report by Email

Email your maintenance request to maintenance@bricksandagent.com

3.Report by SMS

SMS your maintenance requests to 0480019119 (MMS is not available with this service. Please note that the number [0480 019 119] is for lodging maintenance via SMS only and is not to be used for calls or after hours emergency. )

Identify a maintenance issue Check whether urgent or non-urgent If non-urgent, lodge online, by email, or by SMS If urgent & outside business hours, follow urgent repair process Contact the relevant after-hours service if required

Urgent Repairs

What is an urgent repair?

For urgent property issues that occur outside of business hours (Monday to Friday, 9:00 AM – 5:00 PM excluding public holidays), please follow the guidance below to ensure timely and effective support.

Urgent repairs include:

  • a burst water service
  • a blocked or broken lavatory system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure of gas, electricity or water supply to the property
  • a failure of any refrigerator or laundry appliance supplied with the property
  • any fault or damage that makes the property unsafe or insecure, or is likely to cause injury to person or property
  • a serious fault in any door, staircase, lift or other common area that prevents, or causes undue inconvenience to, the tenant accessing or using the property

What should I do after hours?

If any of the above issues occur and your property is within a unit plan, please contact your strata management’s after-hours service which can be located within your complex, usually near the letterbox or in the lift.

For all other situations, refer to the after-hours contractors listed below

Plumbing & Gas:
JML Plumbing, Gas and Roofing: (02) 6193 4089

Electrical:
Level Eletrical +Air: 02 6189 2436

Locksmith:
ASI Locksmith: (02) 6171 4000
Class Locksmiths: (02) 6280 6611

Payment to a locksmith should a lockout situation occur where tenants lose, misplace or have keys stolen and any associated key replacements.