FAQs

You can submit your application online via the link provided in the listing. To avoid delays, please ensure:

• All required documents are uploaded
• References are accurate and contactable

Applications are typically processed within 24–48 hours, depending on completeness and reference checks.

Payments required

• Bond (usually 4 weeks’ rent), lodged with the ACT Revenue Office
• First 2 weeks’ rent from your tenancy start date

Key collection

• Keys will be released on or after your tenancy start date
• All lease documents must be signed and payments received
• Collection instructions will be provided prior to move-in

Important

• Bond cannot be used to cover rent
• Rent must always be paid on time

You will receive an ingoing condition report upon key collection. Please review it carefully, add any comments, and return it within 14 days, as required under current legislation.

Tenants must apply in writing to the landlord for consent to keep a pet. If approved, additional conditions may apply, including:

• Professional cleaning at end of tenancy
• Pest treatment at end of tenancy

If rent falls into arrears, we will contact you and may issue a formal notice in accordance with legislation. We encourage you to communicate with us early if you are experiencing any difficulties.

All maintenance requests should be submitted through our maintenance portal. You will receive instructions on how to use this system when you move in.

For urgent matters, please visit: ruizproperty.com.au/property-maintenance

Routine inspections are conducted periodically in accordance with legislation. You will receive at least 7 days’ notice prior to each inspection.

If the property is being marketed for rent or sale, tenants are required to provide reasonable access. Our team will coordinate suitable times and aim to minimise disruption.

A minimum of 21 days’ written notice is required. Please email your Property Manager with your intended vacate date.

If you vacate before your fixed term ends (break lease), you may be responsible for:

• A break lease fee as per legislation
• Rent until a new tenant is secured (within legal limits)

We will actively market the property to minimise vacancy and assist you through the process.

Before vacating, you must:

• Clean the property (including carpets where applicable)
• Remove all personal belongings
• Return all keys

A final inspection will be conducted against the ingoing condition report. Our leasing team may arrange open inspections during this period — we will work with you to minimise disruption.

Your bond will be processed after the final inspection, once both parties have agreed on the condition of the property.

Please note that the bond cannot be used to cover rent — rent must be paid in full up to your vacate date.